Shipping Policy

 

Effective Date: 1 JANUARY 2026

Our Shipping Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.

1. Shipping Options and Rates

We ship domestically within Australia. Your orders will be dispatched and posted within 5-7 business days. 

Once dispatched, shipping time will vary depending on the type of shipping selected, where in each state/territory the item is being posted to, and the level of congestion in the delivery network at the time. All delivery times are based on the number of business days items take to arrive following the day of posting. Some rural areas have longer delivery times.

Standard Shipping

Standard shipping parcels are sent via Australia Post at a cost relative to your order’s total weight. Standard shipping takes 2-4 business days within Victoria and 3-6 business days interstate.

Express Shipping

Express shipping parcels are sent via Australia Post at a cost relative to your order’s total weight. Express shipping takes 1-2 business days within Victoria and 1-3 business days interstate.

International Shipping

We do not offer international shipping at this time.

Signature on Delivery

Australia Post may require a signature when you specify your preference on placing your order. If you request a parcel, be left unattended, you do so at your own risk, unless you have provided an authority to leave at time of placing your order.

2. Order Processing Time

We strive to process and pack your orders with care and efficiency. Please allow 5-7 business days for order handling before they are ready for shipping. Once your order is prepared, you will receive a shipping confirmation email with tracking information.

3. Tracking and Confirmation

To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system.

Please note that it may take a short period for the tracking information to become available after the shipment has been processed.

4. Lost or Damaged Packages

While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 14 of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refund Policy page for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.

6. Customer Support

We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, you can reach us via our Contact Us form.

7. Policy Updates

This shipping policy is subject to change from time to time. It is recommended to review this policy periodically to stay informed about any modifications.

8. Disclaimer

Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address. 

Using a Work Address

If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear. 

Redelivery due to incorrect or incomplete address

We can redeliver parcels where the address is incomplete, or has been incorrectly provided, however this will incur the standard Australia Post shipping charges.

No guarantee of delivery time

Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times.

By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy. 

If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.

Thank you for choosing Tigerlily Stationery!